Connected to your mailbox, phone, calendar and bookkeeping. The agents do the groundwork, you decide. Nothing goes out without your OK.
Four enquiries, the kind that can arrive on a Monday. They stack up as you scroll. Each sheet shows what the agent has prepared. All enquiries here are examples.
Buongiorno, avete un appartamento libero dal 12 al 19 agosto per due adulti e un cane? Grazie, Giulia
Draft: Buongiorno Giulia, grazie per la richiesta. Dal 12 al 19 agosto è libero l’appartamento Sella, e il vostro cane è il benvenuto …
Hello, how much is breakfast for our two children, aged 5 and 9? Thanks, Mark
Draft: Hello Mark, thank you for your message. Breakfast is free for children up to six years and half price up to twelve years …
Hello, we are a group of twelve and would like to stay two nights in autumn. Could you send us a quote?
Draft: Hello, thank you for your enquiry. We are happy to send a quote for your group. For that we still need your exact travel dates …
Invoice from the laundry, PDF attached.
Prepared: The receipt is in the Invoices folder. It is due on Friday, which is already in the calendar. Nothing gets paid on its own.
Four enquiries, four drafts, nothing sent yet. Now it is your turn: read, edit, approve.
Before we start, we put in writing what each agent may see and what it never may.
Reads enquiries, picks up requests and drafts the reply in the guest's language.
Takes calls when nobody can. Around the clock, in three languages.
Files receipts, prepares quotes, enters appointments.
Your team asks, the agent answers from your documents, with a source.
The agent works with the tools you already use. You see every draft before it goes out.
By email, in Italian, on Sunday evening.
It works out what the guest wants and checks your calendar.
In the guest's language, with your details.
Read it, change a word if needed, send.
Your team asks in its own words. The agent searches the documents you approve and always names the source. Tap a question.
Is the Sella apartment free from 12 to 19 August?
Yes, the Sella apartment is free in this period. The next booking starts on 20 August.
Source: calendar
Which invoices are due this week?
Two: the laundry on Friday and the drinks supplier on Saturday. Both receipts are in the Invoices folder.
Source: receipts folder
How much is breakfast for children?
It is free up to six years, and half price up to twelve years.
Source: price list
Are dogs allowed in the apartment?
Yes, in the Sella and Pordoi apartments, for a small extra charge per night.
Source: your website, prices page
If the agent does not know something, it says so and asks you.
In season, at breakfast, in the evening. The phone agent speaks German, Italian and English, answers questions and sends you a summary.
Good evening, this is the digital assistant of the house. How can I help?
Hello, do you have a double room free next weekend?
A double room with balcony is free from Friday to Sunday. Shall I pencil it in for you?
Yes, please. Under Bauer.
Gladly. The hosts will confirm the room tomorrow morning. Have a nice evening!
Your question is not here? Call us on +39 339 222 4214 or write to info@uptomade.com.
A first agent for one workflow usually runs after a few weeks. You get the exact schedule with the quote.
Yes. Calls are forwarded when you do not pick up. Your number stays the same.
We plan data protection in from the start, choose providers that process data in the EU where possible, and document which data is processed. Your data never trains an AI model, and nothing goes out without your OK.
Then it says so honestly and passes it on to you. It does not invent answers about your business.
In the free consultation we look at your website, workflows and tools. Afterwards you know what is worthwhile for you and what it costs.